PCS Technology Walk-in for Freshers: Oct 19 - 20
Freshers IT Job Opening at PCS Technology
Experience:
0 - 3 Years
Location:
Mumbai, Mumbai Suburbs
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
IT-Hardware & Networking
Role:
Hardware Installation Technician
Functional Area:
IT-Support, Telecom, Hardware
Posted Date:
17 Oct
Job Description
Position: Desktop Engineer
Total Experience: 6 months to 2year of Experience
Work Location: Mumbai
Qualification: Diploma / B.E / Any Graduate or Under Graduate
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Walkin Interview on 18.10.2011 to 20.10.2011
Timing at 10am to 4pm
Venus:
PCS Technology Limited
Plot No. 4, Sakivihar Road,
Sakinaka Junction,
Andheri (E.), Mumbai - 400 072
Email ID: priti.adinavar@pcstech.com
Timing at 10am to 4pm
Venus:
PCS Technology Limited
Plot No. 4, Sakivihar Road,
Sakinaka Junction,
Andheri (E.), Mumbai - 400 072
Email ID: priti.adinavar@pcstech.com
Ph: 022-42116269
Contact: Ms Priti.
Keywords: Desktop, Hardware, Ms outlook, Outlook Expresses
Desired Candidate Profile
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Company Profile
Started in the year 1983, PCS Technology ( www.pcstech.com ) is a 80 million dollar company today. Headquartered in Mumbai, India, we have our presence in 22 offices across India and 5 offices across the globe. Armed with the know-how to improve business performance across organizational silos, business processes, technology platforms and a keen understanding of the client requirements, our solutions focus on delivering competitive business advantage and increased ROI for all our clients. We undertake Offshore Software Development and also do IT Staff Augmentation, to provide extended flexibility to our clients. We offer our range of products, solutions and services across the world through an International branch network in USA, Africa and UAE.
Contact Details
Company Name:
PCS Technology Ltd.
Website:
Executive Name:
Percy K. Daver
Address:
Not Mentioned
Telephone:
Not Mentioned
No comments:
Post a Comment